Privacy policy

Protection of Personal Information Act (POPIA)

Greenshoots Bio (Pty) Ltd               Registration Number: 2025/749948/07

Effective Date: February 2026

Introduction

GreenShoots (Pty) Ltd ("GreenShoots", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Shopify store and purchase products from us within the Republic of South Africa.

By using our website and placing an order, you agree to the terms of this Privacy Policy.

Responsible Party

GreenShoots (Pty) Ltd is the “Responsible Party” as defined in POPIA and determines the purpose and means of processing your personal information.

1. Who We Are

Greenshoots Bio (Pty) Ltd supplies ecological and agricultural products including animal probiotics, soil biofertilisers, water treatment concentrates and other environmental remediation solutions.

Contact Details:
📍 41 Commaille Road, Melkbosstrand, Cape Town, 7441
📧 letsgrow@greenshoots.bio
🌐 www.greenshoots.bio

Information Officer: Sean Haywood
📧 sean@greenshoots.bio

2. Personal Information We Collect

We may collect personal information when you:

  • place an order
  • contact us via the website or email
  • subscribe to newsletters
  • request product information
  • interact with us as a customer, supplier or partner

Information collected may include:

  • name and surname
  • contact details
  • farm or business details
  • delivery addresses
  • communication records
  • transaction history
  • website enquiry information

3. Why We Collect Your Information

We process personal information to:

  • supply and deliver products
  • communicate about orders or technical support
  • manage customer and supplier relationships
  • process online purchases
  • comply with legal and regulatory obligations
  • send relevant product or educational information (where appropriate)

4. Legal Basis for Processing

We process personal information based on:

  • contractual necessity (orders and services)
  • legitimate business interests
  • legal compliance
  • consent (for marketing communications where required)

5. Sharing of Information

We may share limited personal information with trusted third parties where necessary, including:

  • payment processors
  • delivery and logistics providers
  • website and e-commerce platforms
  • professional advisers
  • regulatory authorities where legally required

We do not sell personal information.

6. Protection of Your Information

We implement reasonable technical and organisational safeguards to protect personal information from loss, misuse or unauthorised access.

7. Your Rights Under POPIA

You have the right to:

  • request access to your personal information
  • request correction or deletion
  • object to certain processing
  • withdraw consent for marketing communications
  • lodge a complaint with the Information Regulator

Requests can be sent to:
📧 letsgrow@greenshoots.bio

8. Cookies and Website Data

Our website may collect basic technical information such as:

  • IP address
  • browser type
  • pages visited

This helps us improve website performance and user experience.

9. Updates to This Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on our website.